Terms and Conditions

  • All quotes remain valid for one month,to secure your booking we require a 25% non-refundable deposit and £200 security deposit **.This payment is in addition to the full balance that is due prior to your event.The security deposit is held until we have collected the items following your event and checked for any damage.Charges will be made for any damaged goods including goods that have been dragged on the floor, ground in earth stains, burns, holes, rips and tears, candle wax, grease or deep staining or anything else which mean the item will need replacing. In the rare circumstance, where damage do occur, this does not mean we will hold the full deposit from you; we will take the replacement cost out of the security deposit and return the remaining amount. Should the replacement costs be more than the security deposit paid we will invoice the hirer for the outstanding amount. Once we have collected the items and confirmed that there are no damages, we will refund your deposit up to 1 month after your event.
  • All hired goods remain our property. The customer is responsible for the hired goods during the period of hire. The agreement for the hire of goods is between Wow Factor Events and the customer, not the venue unless goods are being hired directly by the venue. It is the hirer’s responsibility to inform the venue of all the term and conditions and to ensure that the venue adheres to these terms and conditions. If the hired goods have not been packed away when we arrive to collect them there will be a charge (minimum of 0.50p per chair cover).
  • Clinton Linen Hire will not under any circumstances be held responsible for any injuries or damage to persons or property arising from the use of any equipment
  • Clinton Linen Hire the Customer for any costs due to terms and conditions being broken. It is then the responsibility of the Customer to reclaim any of these costs from the venue if the venue was at fault.
  • Shortages and damages to hired goods will be charged at full replacement value and delivery to The Owner. No substitute item will be accepted by The Owner.
  • Our chair covers will fit most venue banqueting chairs. However, Clinton Linen Hire takes no responsibility for ensuring they fit your specific chairs. A sample chair cover can be sent out on request to ensure that they fit correctly at the charge of £10 each covers and will be refunded once you have returned the item. If you are unsure whether our chair covers will fit we recommend you do this. It is the hirer’s responsibility to ensure that the chair covers are compatible with the venue chairs.
  • Once we have received your full payment we will be unable to make any changes to your order (4 week prior to your event). For amendments prior to this we will honour changes to the numbers from your original order of up to 10% . If you are unsure of colour and feel you may change your mind. We will do our best to accommodate your under hire. Changes if you give us as much notice as possible but there are occasions where we have ordered stock in specifically and in this situation, the amendment fee would apply.
  • Balance payments can be made by bank Transfer. For bank transfer please use your name as a reference.The final balance must be paid no later then 4 weeks prior to the event date. If we have not received your payment by this date,this will result in your order being cancelled and any money including the security deposit will be lost. If we are able to still honour your booking ,late payment charges will apply.
  • Cancellations for what ever reason will result in the losing your security deposits and any other payment already made before the time of cancellation.
  • Credit is only given for 30 days. If you didn’t make the  payment within 30 days we are going to charge 5% on top of the   actual amount per day.